Refund & Cancellation Policy

OTP (OnlyTrustedProducts)
At OTP (OnlyTrustedProducts), each piece of demi-fine jewellery is carefully curated and handled with strict quality standards. Please read our policy carefully before placing an order.

1. No Return / No Refund / No Exchange Policy

We follow a strict No Return, No Refund, and No Exchange policy.
Once the product has been successfully delivered, we do not accept:
Returns
Refunds
Exchanges
This policy is in place due to the nature of jewellery products and hygiene considerations.

2. Order Cancellation Policy

Order cancellation requests are accepted only within 24 hours of placing the order.
Cancellation requests made after 24 hours will not be accepted under any circumstances.
Once an order has been processed, packed, or shipped, it cannot be cancelled.
To request a cancellation within the allowed time, please contact us immediately through our official communication channels.

3. Failed or Refused Deliveries

If the customer does not answer the delivery agent’s calls,
Or refuses to accept the delivery,
Or provides incorrect/incomplete address details,
The order will be marked as failed delivery.
In such cases:
No refund will be issued
No re-shipment will be initiated

4. Damaged or Incorrect Product

We take utmost care in packaging and quality checks.
If you receive a product that is damaged or incorrect, you must:
Inform us within 24 hours of delivery
Provide clear photos/videos as proof
OTP (OnlyTrustedProducts) reserves the right to verify the issue and take appropriate action at its sole discretion.

5. Policy Acceptance

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

6. Contact Information

For cancellation requests or queries related to this policy, please contact:
Brand Name: OTP (OnlyTrustedProducts)
Operated by: Shreya Das
Email: otponlytrustedproducts@gmail.com